Frequently Asked Questions

At Mary’s Bags, we’re here to ensure your experience is exceptional. Below are answers to our most common questions. If you need further assistance, feel free to contact us!

How long does it take to receive my order?
Once processed (1-3 business days), delivery typically takes 6-12 days for standard shipping and 5-8 days for expedited options, depending on location.

Do you offer free shipping?
Yes! We provide free standard shipping on all orders within the USA, UK, and Australia as a thank-you for choosing Mary’s Bags.

Can I track my order?
Absolutely. When your order ships, you’ll receive a tracking number to monitor its journey to you.

What is your return policy?
We accept returns within 14 days of delivery for unused items in original packaging. Contact us at support@mary-bags.com to initiate a return.

Do you ship internationally?
Currently, we ship to the USA, UK, and Australia. For inquiries on international availability, please contact us.

How should I care for my bag?
Keep your bag in peak condition by wiping it with a soft, damp cloth and storing it away from direct sunlight. Apply a suitable conditioner every few months for longevity.

Do you offer custom designs?
We love working with customers on personalized requests! Reach out at support@mary-bags.com, and we’ll discuss creating a unique piece just for you.

Can I change or cancel my order?
If your order hasn’t shipped, we’ll do our best to accommodate changes or cancellations. Contact us as soon as possible.

What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.

How do I contact you?
For questions, reach us at support@mary-bags.com. We’re here to help with any inquiries.

Still Have Questions?
If you didn’t find the answer you need, feel free to get in touch. We’re here to make your Mary’s Bags experience seamless and enjoyable!