Refund policy

30-Day Happiness Guarantee

We want you to love your Mary Bags order. If you are not happy with it for any reason, contact us within 30 days of delivery and we will make it right.

What you get back

Our bags are free — the only amount you pay is the shipping fee shown at checkout. If you request a refund within 30 days of delivery, we refund the full amount you paid for that order, including shipping, to your original payment method.

How to request a refund

1. Email us at info@mary-bags.com with your order number.
2. Tell us what went wrong. For damaged, faulty or incorrect items, please include a photo.
3. We will reply within 24 hours (Monday–Saturday) with the next steps. If we need the item back, we will send you the return instructions and address.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or is not what you ordered, contact us within 30 days of delivery. We will send a replacement or a full refund, at your choice.

Refund timing

Once your refund is approved, it is processed within 5 business days. Depending on your bank or card issuer, it can take a further 5–10 business days to appear on your statement.

Exchanges

Want a different design or size? Just let us know when you contact us and we will help you place the new order.

Questions

Write to us at info@mary-bags.com — a real person will answer.